How to fast-track from annoyance to fixing Uganda’s internet
Ssentongo’s story shared during Airtel Uganda’s recent online discussion on data usage, exemplifies the transformative power of the internet revolution.
There’s more to this networking boom than merely obtaining your ideal job. It has to do with giving rural pupils access to educational resources that were previously only available in urban regions.
It has to do with companies of all sizes multiplying their clientele and market penetration by ten. The internet revolution in Uganda is opening up a world of possibilities, but great access also comes with enormous responsibility.
A critical question arises: Are Ugandans receiving the dependable, secure experience they need when millions of people connect to the internet for the first time?
However, as an increasing number of people use the internet for the first time, they want a better experience.
Social media was awash with discontent, evidenced by the data theft exhibition movement.
Ugandans suspect they are not getting the data they pay for, and frustrations mount with unreliable connections.Recognizing this disconnect, industry leaders like Airtel Uganda, the country’s first 5G network, are stepping up.
As they hosted industry experts on the “conversation on internet data usage in a growing connected world”, online X space, Airtel officials emphasized the importance of building trust through accountability and transparency.
Daniel Odaka, Airtel Uganda’s Manager of Digital Channels, highlighted these principles as fundamental to the business. He stressed that customers deserve fast internet connectivity that is safe and efficient and that ISPs need to provide an avenue where they can track their data usage.
This focus on customer empowerment extends to tools like Airtel Uganda’ss new data manager.
Accessible through the MyAirtel App, this tool allows users to monitor data consumption by specific apps, understand usage patterns, and optimize their plans.
Veronica Ssentongo, now the Head of Digital Transformation at DFCU Bank, emphasized the crucial role of such advancements.
She highlighted the ability to gather immediate customer feedback, both positive and negative, through online channels.
“This feedback loop, facilitated by the internet, allows institutions like DFCU to fast-track better service delivery,” she said.
The path forward in Uganda’s digital revolution requires a collaborative effort.
Nabakka, Airtel Uganda’s Customer Experience Director, emphasized that customers are urged to explore ways on how they can optimize their data usage to enjoy the best value for their money.
“This highlights the shared responsibility between users and providers. However, the onus doesn’t solely lie with customers.”
The Uganda Communications Commission (UCC) has a critical role to play.
As the discussion on internet usage continues, the UCC is called upon to leverage its regulatory powers and ensure Ugandans get the best possible service.
This includes holding ISPs accountable for transparent data practices and infrastructure investments that guarantee
reliable connections.